Lulu and Georgia should be ashamed of themselves. Either they have unrealistic definitions of what a “defective” product is, or they willingly engage in deceptive advertising. I purchased the Mahoe Oval Coffee Table from Lulu and Georgia on March 6, 2025, for a total of $2031.52. The images online where of a beautiful travertine coffee table in light, neutral colors, with no mention of variances. I received the table on March 18 and it was nowhere near close to the image of what I ordered and was far different than the reasonable amount of "natural" variation – it was a color-blocked table with a white top and dark brown, stark contrast, legs. It was awful. I rejected the delivery and they placed a new order. I received a replacement on March 31, and same thing, and a third on May 22, also the same thing. I requested a full refund, either to my original payment and/or store credit. They are refunding $1496.51 to my credit card and another $264.09 as store credit, for a total “refunded” of $1760.60. There is a delta of $269.92. The "store credit" was the "restocking fee", since they are claiming that the item is not defective. However, the item is clearly defective. If what I received wasn’t defective, then it is most certainly deceptive advertising. I would be more than generous and accept the delta as part of the "store credit", giving them the chance for suture business. However, I cannot accept this delta when this is clearly either a defective item or deceptive advertising. I have spent countless hours corresponding back and forth with the “CX/Customer Experience” team to no avail. They should be ashamed of themselves. This is the worst experience I have ever had with a furniture order, and I cannot believe I am being swindled by them. I guess this is what I get for blindly purchasing from a store I found advertised on Instagram and through various “influencers”. Please be aware that purchasing from Lulu and Georgia will be a crapshoot – you may or may not receive what something similar to what you purchased, and if you don’t, you will be out money for “restocking” fees and delivery fees.
Claim your business profile now and gain access to all features and respond to customer reviews.
