Unless you want to spend all your time practicing patience, guessing where your money went, experiencing the most subpar customer service ever, go elsewhere!!! On 12/30 we ordered a bed frame, and the website gave an estimated delivery time of 3-5 weeks which lined up with the move in date so figured this would work well timing wise. In Feb they had not provided any updates on delivery date so we got in touch (via email fat chance if you think there is a number to call to speak with a human after spending $$$$$ with them!). Initially they said it’ll be two more weeks, then after that date passes with no comms from them, they respond to our emails saying it’s delayed and we will let you know once it ships, meanwhile none of this is communicated unless you reach out to them and ask where your items are. 10 weeks later the bed is delivered and they didn’t include the bed slats!!!!! The delivery company was baffled pointing out in the box where the slats should be showing me that the bed slat hardware was there but nothing else. So I have a custom bed that I cannot use, with a mattress leaning against a wall, and an automated email saying lulu and Georgia is experiencing high volume of support requests and will respond in 2-3 days. Spend your money elsewhere!!! It’s not worth the frustration.
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