As lovely as their products are their customer service and lack of communication make ordering a frustrating ordeal. I would not recommending ordering online from a company that puts so little effort into customer service. I ordered a couple of chairs 3 months ago, and the only communication other than the initial confirmation was last month stating my chairs would be arriving on said date only to be followed by more email with different dates. Still no chairs and no reply to my communications. I also need to add that I do not regret my 1 star review even after Lulu and Georgia replied to this review given how many 1 star reviews they have on yelp. This company needs a serious and aggressive overhaul if it wants to attract and retain customers.
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