Poor craftsmanship, no attention to detail, no quality control. Non existent customer service phone number. Would not buy from them again.Edit: the review was written after the replacement was delivered; the replacement was also in unacceptable condition. A sales associate did help out and provided a couple options - 1) get it replaced for a second time (which meant I had to disassemble the safety gates at the top and bottom of the stairs for the third time) or 2) keep it as is and get $650 credited to my account. I took the latter because option 1 was too inconvenient for me with a baby. I’m not sure if I just had terrible luck or if all of the furniture items lack the quality control (I’ve purchased decor from here in the past and had been very happy with the quality, after this experience I will stick to decor). The customer service rep was very friendly and responsive. So I will give credit where it’s due.
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