UPDATE 12/30: Furniture was delivered and the piece is beautiful and I believe worth the money, so upgrading from 1 to 3 stars. I will never buy from Lulu and Georgia again, however, until they get their customer service situation fixed. You're popular, people like your furniture, congratulations that's awesome for you. You have to have enough staff to handle customer service queries and complaints.This was more of an issue with the delivery company - paid for white glove service ($250) and the were ready to leave a giant box upside down in the entry way. I told them it was supposed to be unboxed and set up. They did do it, but probably shouldn't have had to tell them that.UPDATE: Received a response via Instagram DM (had to use my business account, don't have a personal Instagram) before receiving a response here or via email. Lulu and Georgia, not everyone has social media and it seems less professional than an email response, a live chat feature, or phone number. Consider changing that. It appears the furniture is on its way. If it arrives and is delivered in good condition and seems of high quality, I will update again to reflect that. Though apologetic, these online companies with sky high prices never seem to have enough customer support. Ordered the Topia Console Table by Ginny Macdonald on 11/30 (order 803560). I wish I had read reviews here first! I'd been eyeing it for a while and decided to take advantage of their Black Friday discounts. The console table was listed (and still is!) as quick ship 5-7 days. Two weeks later, nothing, no updates. Multiple emails and direct messages (as directed by Lulu and Georgia to do!) on Instagram, nothing. They have NO CUSTOMER SERVICE PHONE NUMBER and have taken down the chat feature. How can you have a business that customers spending a lot of money can't get in touch with?! Lulu and Georgia had no problem hitting my credit card for $2k immediately, but no response about the order. You cannot run a business this way. If I hear anything, I will update this review. If I don't receive communication from the company, I will continue to post about that here.
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