I spent close to $4,500 on their website. Order 798366. One of the items in my purchase was an ivory rug. I received a beige rug which is a totally different color. I have sent several emails to support and they have not responded. I reached out to my virtual design consultant JF and she even agreed that the rug is a totally different color and maybe something happened during the dye process. She assured me that someone would be reaching out. I contacted JF 12/11/24 and 12/12/24 and now her number is disconnected. I do not recommend purchasing from this company. There is no customer support phone number and they do not return calls. I would have to file a fraud claim to receive my refund. I would love to attach photos but this website doesn't have that option. All the customers should stand together and speak to attorney about this company. This seems to be their business practice. Sell the merchandise and never issue a refund for the wrong item received or damaged items.Dec 13th - Customer service M responded to me. Here's the response. - Thanks for reaching out to us! I am looking into this and will circle back with an update for you once I checked this with the team. If you have any additional questions in the meantime please let us know.Dec 18th—M in customer service is trying to resolve the issue. They are sending me an ivory replacement rug instead of beige/tan. I am returning the tan rug.
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