I ordered a rug and receive a confirmation saying I would be notified when the rug would ship. On this 1st email said I could not cancel th order yet. I assumed I would get a notice about when they would ship and could cancel at that time. It was not the rug I really wanted as the one I wanted wasn't going to be restocked until February. I found the original rug I wanted just after the notice. Then they sent a notice my rug would shop. I immediately canceled the order and they were going to keep the white glove shipping charge, which I fought because they claimed it was in transit but warehouse was asking in another email when did I want it delivered. There was no time to cancel the order between the 1st semi confirmation and the shipping notice. As far I am concerned this is fraud. After many emails back and forth they gave me half the shipping charge back. They have no direct number to call for customer support and even emailing the CEO you do not get any answer. They also change there restocking dates within days and then contact you to say the original rug is now available after advising you it will be months before the item was restocked. It appears the right hand doesn't know what the left hand is doing.
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