I had decided to buy two big ticket items from this company, but I hesitated. I noticed that on their website, there is no way you can call a Customer Service rep and ask a question. In addition, even through email, they have built-in structured questions, and there is no way to free text a question that is not on the drop-down list. I submitted a question to Customer Service through their messaging service and asked when their current sale ended. The Customer Service rep refused to give me a date. When I pressed her on it, she dismissed me with this verbatim response: "Our sales can end a sale at any time based on the buying team's discretion. I was doing this as a courtesy - but I wish you the best." My response: "So the consumer will always be kept in a limbo, never knowing whether the sale will end today or tomorrow or next week? That's not a very good marketing strategy. It may work well for the business to be so whimsically unpredictable, but it doesn't work well for potential customers to be kept in the dark." This company may be hiding something, and it may just be defective products they're trying to unload on customers through ongoing sales that have no definitive beginning or end. And with a final sales item, the customer can no longer return it (even if it's defective).
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