I am an interior designer and even with a trade account I find any issues with Lulu and Georgia to be absolutely painful. You are making good money, how about you spend less money on sending me catalogues and have an actual human at customer service. There is literally no number to call it just goes to an answering machine. Can you imagine spending thousands and thousands of dollars somewhere and have nobody to speak to with an issue? Oh - and what is the issue you, you might be wondering...I spent $2000 on an item that was supposed to ship 3 weeks ago and didn't. Did I get an email letting me know of the delay...nope nothing.
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