I needed to ask a question about my trade account...and could not talk to a person by phone. I left an email as instructed but did not hear back for a few days and timing was important for our project. When the person did answer me back, she did not address the question that I asked and so I had to ask her again ...the same thing on an email. This was a simple question that could have been answered in one minute by phone. Anyway, the area rug arrived quickly and is good.
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