I would highly advise against ordering from Lulu and Georgia. I placed an order for a dining table on December 8, 2025 to which the website stated it would be delivered by December 22. By December 16 there was no confirmation email of the order sent or email with any tracking information, to which I reached out to them via Instagram on December 13th (because there is no customer service number). They informed me that the table takes 2-3 weeks to ship, which is not what the website stated when I placed the order, and to please wait until December 29th for the table to ship. I informed them that their website stated it would be DELIVERED by December 22nd, to which they ignored my message. 3 days later I sent them the same message again to which they responded with a tracking link- which stated nothing more than “label created”. By December 26th, I still have yet to hear anything from the company or see any update on the tracking link they provided- I reach out again. They ask for my order #, to which I found strange because it was already in our message thread and yet again-no response from them, no update. December 29th (the date they told me to wait until for the table to ship) there is still no update on the tracking link so I reach out, again. I informed them I am no longer interested in this dining table, as it has been three weeks since being ordered and to please go ahead and cancel my order- to no surprise they do not respond to my message. On December 30th I message them again and ask to please confirm my order cancellation, to which they send me a tracking link stating that the table is set to be picked up on December 31st for shipping and they state nothing regarding my request to cancel the order. Being that it had been almost a week and a half since the original delivery date I was expecting (December 22nd) I respond by saying I am no longer interested and to continue with canceling my order. They do not respond, to which I copy and pasted the same message FOUR TIMES and sent it at different times- to which again, I was ignored. It is not January 5th, 5 days since I last heard from them regarding my order being cancelled and I still have yet to know if they proceeded with the cancellation or not. This company portrays themselves as a luxury furniture company and they have pieces that are beautiful and make it seem that way but nothing on the back end reflects that. Customers are paying too high a ticket price to be given a run around for an entire month. If this table was ordered during the holidays, I could be understanding and patient but this was placed WAY before the holidays. This is unacceptable.
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