@luluandgeorgia employs anti-consumer and money-grabbing tactics. I made a purchase on their website. Prior to paying, I saw nothing to suggest that I would not be able to cancel my order if necessary. After paying, I received an email from the company stating that there the order was immediately final, without even the smallest time frame for cancellation. This is very much contrary to the spirit and letter of long-standing consumer protection laws. Unfortunately, I did need to cancel the order. I promptly sent an email to customer support. @luluandgeorgia does not have any available telephone or online support, so emailing was my only option. I was certain that in fairness, the order could be canceled, as the website did state that the item would ship in 5-7 days. I alerted them of my need to cancel within hours. After a day or so, I received an email from a representative, stating that she would “look into” canceling my order. Because I had not received any notification of shipping and my email was sent so quickly, they had ample time to cancel the order if they had any interest in fairness and service. When I did not hear back and also did not receive notice of shipping, I reached out again as asked for confirmation of my cancellation. I also informed the company that I would have to request assistance from my credit card issuer if I did not receive confirmation. Only at that point did the representative tell me that they had proceeded with shipping—notwithstanding knowledge of my cancellation. She also told me that they will process a return of the item at significant cost to me. @luluandgeorgia will force me to purchase goods that I immediately informed them I could not accept. Or alternatively, they will force me to pay for shipment that was always within their control to stop. I am sure they will blame system automation for this. But that doesn't cut it. Their systems are what they make them. Foreclosing any cancellation, whatsoever, is a choice that benefits them to the detriment of the consumer. Frankly, it was not all that automatic. They had days to cancel. I deeply regret ever going on the @luluandgeorgia website. I recall purchasing furniture from @crateandbarrel and being made to feel that my happiness with the purchase was paramount—even if I changed my mind. They made buying from them feel easy and comfortable. My interaction with @luluandgeorgia will be costly and I will have nothing to show for it. Avoid this company.
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