I purchased a 12x15 jute rug on 6.26.24. Rec’d a call from Metropolitan their 3rd party delivery service informing they would deliver the rug the week of July 8th, more specifically on Friday the 12th. Metropolitan, then called back and said the rug wasn't in their warehouse (I later learned it was in their warehouse as of the 11th) and rescheduled for the week of July 15th. On July 15th I was advised that they wont deliver until the week of the 22nd, they will not confirm a date or time and I just have to be ready for them to call sometime between July 15 and the week of July 22-27 (Mon thru Sat). So when they say they are “scheduling” you really get no say. I tried to reach out to lulu and Georgia for help but they think so highly of of their customers they do not even have a live person to help you and they further waste your time with their live chat bot who sends articles for you to read with every question. I tried emailing (no response) AND i left a one star review on their site L&G on the 15th and it was removed by the 16th (they even verified me as a buyer). Im in love with the rug but would happily give it up for a full refund (including shipping) NOT to have to deal with their incompetent delivery company - Metropolitan. Note, I tried again today with a review, we will see what happens.So disappointing. BUYER BEWARE.
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