The response below backs up my complaint. To review “internally”, my review, shows they will not publish the review. And reimbursing for delivery and install did not fix the problem. They should allow me to return the bed when the quality is this terrible. But I have seen all the bad reviews on other sites and the BBB, so I guess I shouldn’t be surprised. Very disappointing. They never even offered to send another installer to check the bed. They want the easiest and least responsible response for themselves, apparently. “Interesting” that I put a one star review on their site, and they responded via email, but the review never posted. I have read this has happened to others. Hmmmmm...Beware and read review from other sites, plus the multitude of BBB complaints, most of which do not get settled satisfactorily. They don't stand behind their product quality issues, always ask for pictures...even of missing parts, etc...shouldn't they know the parts that go with a product?? They only respond via email and won't accept a return after, I think, 45 days. The bed I bought was assembled improperly by the delivery company they hired. Screws stripped, pieces installed upside down and in the wrong configuration, missing leg support and many missing screws. It started creaking and moving/loosening. I sent pics as requested. They refunded the delivery fee. I bought hardware to try to fix the problem...they wanted pics of the leg and screws? that were missing? I put the bed back together properly, and it just can't be effectively tightened down, so either poor quality or messed up from the installers and can't be remedied. I've had the bed less than a year....this problem started a few months after getting the bed. I've tried working via email with the company, filed a BBB complaint, wrote review on their site, which they never published. Good luck if you buy something from them....
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