I ordered two Pamela chairs on 5/22/23. I earned 1438 points from this purchase. When I went online to purchase something it indicated that I did not have points. I’ve emailed the company a few times and still have not received a response. I found one phone number online, but was not able to get through, it was a recorded message about privacy. The number on my American Express bill for the Lulu and Georgia had a recorded message that did not indicate it was the company, it just said to call back. I then went on a an email I received from the company that clearly stated my reward points with a box that said shop now and when I activated that the screen went blank. I tried to locate a phone number for Lulu and Georgia to no avail. So I emailed the company several times and have not heard back. How can you be in business and not have a customer service phone number? I intend to get in touch with American Express and let them know that the phone number that they post on invoices is bogus. I hope the $1800 I spent on two chairs is not in vain. If anything ever happens to these chairs, there’s no way to get in touch with the company. I think this is terrible.
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