I placed an order on 9/19/23. I ordered 2 items: the Maddie Bed and salad servers. I ended up canceling the Maddie Bed because it wasn’t expected to ship until at least 10/23. Unfortunately, I have yet to receive the second item (the salad servers) as of 10/6. I received an email on 9/29 stating my item had shipped; however, when I check the order status online it states the following: “We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.” As of today, 10/6, still no update or product. For multiple reasons, including poor customer service and long wait times—to hear back from representative and receive my item—I would not recommend this company nor will I be ordering from this company again. I had high expectations that simply weren’t met.EDIT (9/10/23): I sent an email on Friday, Saturday, and Monday regarding my order after being told my items were delivered. No response since. No package. No tracking number. Nothing. I’m a little confused why I’m getting a quicker response via this review than when any other method (chat, email, etc.). I would like to again reiterate that I placed my order on 9/19. It’s been nearly a month and I’m still dealing with the insanity of this company.
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