$900 spent. Three incorrect orders. Two months wasted. Zero accountability.
This has easily been the worst customer experience I’ve had with any company.
I ordered a pillow in a specific color for $150 plus shipping. Instead of receiving the correct item, I was sent the wrong color three separate times.
After the second mistake, customer service assured me they had escalated the issue and personally spoke with the supplier to ensure the third shipment would finally be correct. It wasn’t. The third order arrived wrong again.
Only after the third failure did customer service admit that this is a known issue with the item. If the company already knows there’s a problem fulfilling this product correctly, why is it still being sold on the website?
At first I was told to keep or discard the incorrect pillows. Later I was asked to return the wrong item, adding yet another inconvenience after already waiting more than two months for the correct product.
Customer service is also extremely difficult to reach. There is no direct phone support, even after I requested a call. Your only options are sending emails and waiting indefinitely for a reply or sitting in chat hoping someone eventually responds.
To add insult to injury, shipping is outrageously expensive. I spent over $900 on several pillows, and shipping alone was around $90. After months of mistakes and repeated inconvenience, the company’s solution was to refund $20 in shipping.
I was also offered a refund, but that’s not a real solution when I ordered multiple pillows specifically to match this color scheme. After months of waiting and repeated errors, “just get a refund” doesn’t fix the time and planning already invested.
Premium prices should come with premium service and basic quality control. Instead, this experience has been defined by repeated mistakes, poor communication, and a complete lack of accountability.
Three wrong orders, two months wasted, and still no resolution.
Buyers should be aware.
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