On 8 December 2025, I made a purchase of 3 items from the company. By 18 December, with no shipping updates, I reached out to the seller. They informed me of an error and assured me that my order would be expedited with 2-day shipping. They sent a gift card that I had to return, and promised an additional $30 gift card for my inconvenience. Fast forward to 22 December, and I still haven't received what was promised in writing. To make matters worse, the first representative disconnected the call, and the second one stated (1) she couldn't find my order, (2) that they refunded the $78, and (3) that the $30 gift card was sent. After providing screenshots of my order, the representative admitted there was indeed an order - part had shipped and the rest would arrive 2-3 days after Christmas, which was why I ordered on 8 December. I requested a $50 gift card for their unacceptable behavior and dishonesty, only to be told to wait longer for a response. This company clearly exhibits deceptive practices!
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lululemon athletica is a yoga-inspired athletic apparel company with over 100 locations in Canada, the United States, Australia and Hong Kong. Our clothes are designed for yoga, dancing, running, and most other sweaty pursuits.
