I’ve been a loyal supporter for a long time, but recently my experience has changed, and I'm very disappointed, especially with the service. I’ve made several purchases this year, and on three separate occasions, after placing my order, I was informed 3-5 days later (once even after it showed as shipped) that my order was canceled due to inventory issues. This never used to happen, and it reflects poorly on customer service. I’ve never encountered this problem with other purchases, only with this company. It feels like there's an attempt to maximize sales at the cost of service. Please revise your order handling and inventory management for online sales. I dislike wasting my time, and unless this issue is addressed, you’ve lost a long-term customer. I can't be the only one frustrated by this situation. Improve your service.
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lululemon athletica is a yoga-inspired athletic apparel company with over 100 locations in Canada, the United States, Australia and Hong Kong. Our clothes are designed for yoga, dancing, running, and most other sweaty pursuits.
