Do not purchase from this brand, they are scammers. I ordered a sweater a couple of sizes larger than my regular, for a loose fit. The item I received is laughably tiny. The fabric is thin and itchy and looks nothing like sweater from the photo on their site - the colours don't match, the fit is short and tight and if you look at the stitching it looks totally different. When I contacted them to return the item for a refund, they said I had to ship it to their overseas warehouse and that the cost is so high it's not worth it, so they offered me a 20% refund or store credit. When I pointed out this is illegal, as the item is not as described they are required to refund me and foot the bill for the return shipping, they continued to argued and refused a full refund. I have done a chargeback with visa. It's clear this is their scam, to misrepresent high quality items online and then send cheaply made, poor quality items mass produced overseas and then refuse to refund. TRUST ME, DO NOT BUY FROM THEM!
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Lume De Label is a modern online boutique in Australia offering stylish women’s clothing for every occasion. We combine comfortable fits with modern, feminine designs so you can feel confident and unique every day. Discover our collection and get inspired by the latest trends.
