Review Time
Do not purchase from this brand, they are scammers. I ordered a sweater a couple of sizes larger than my regular, for a loose fit. The item I received is laughably tiny. The fabric is thin and itchy and looks nothing like sweater from the photo on their site - the colours don't match, the fit is short and tight and if you look at the stitching it looks totally different. When I contacted them to return the item for a refund, they said I had to ship it to their overseas warehouse and that the cost is so high it's not worth it, so they offered me a 20% refund or store credit. When I pointed out this is illegal, as the item is not as described they are required to refund me and foot the bill for the return shipping, they continued to argued and refused a full refund. I have done a chargeback with visa. It's clear this is their scam, to misrepresent high quality items online and then send cheaply made, poor quality items mass produced overseas and then refuse to refund. TRUST ME, DO NOT BUY FROM THEM!
I think the positive reviews for this shop might be fake, as I was shocked when my item rocked up. The coat looks like it’s made in a cheap sweatshop in a third world country and looks nothing like the image on the website. It’s made from see through cheap cotton that looks like a bed sheet. There are several loose threads, the button holes are frayed and the item is quite frankly not wearable. When I asked for a return/refund, I was told that they could only give a 20% refund and I had to keep the item because the shipping costs for the return are too expensive. I said I was happy to get a full refund and pay the return fees, but the customer service team then told me again they could give me a 30% refund, and then again a 50% refund. So for whatever reason they do not want me sending the item back, and do not want to provide a full refund or return address . Very disappointing as the item wasn’t cheap!
Do not purchase from this brand, they are scammers. I ordered a sweater a couple of sizes larger than my regular, for a loose fit. The item I received is laughably tiny. The fabric is thin and itchy and looks nothing like sweater from the photo on their site - the colours don't match, the fit is short and tight and if you look at the stitching it looks totally different. When I contacted them to return the item for a refund, they said I had to ship it to their overseas warehouse and that the cost is so high it's not worth it, so they offered me a 20% refund or store credit. When I pointed out this is illegal, as the item is not as described they are required to refund me and foot the bill for the return shipping, they continued to argued and refused a full refund. I have done a chargeback with visa. It's clear this is their scam, to misrepresent high quality items online and then send cheaply made, poor quality items mass produced overseas and then refuse to refund. TRUST ME, DO NOT BUY FROM THEM!
I’ve been looking for good dresses for ages, like nice ones that don’t cost too much and are still cute. I found Lume De Label through someone and the dresses looked so good I just ordered straight away. It came super fast and the packaging was really cute and the material honestly feels way better than I expected for the price. Big recommend!!!!!!!!!!
Really happy with the service at Lume De Label. I ordered a dress and the quality was actually really good but it was just a bit too small :((( I emailed them and they replied straight away and were super friendly and helped me swap it for a bigger size really easily. Got the new one now and it fits perfect!!! You don’t get service like this much anymore honestly.
I ordered a dress and was so happy with it, but it was just a bit too small. I emailed them and got helped super fast and really kindly!! I could swap the dress with no issues. The right size is here now and I’m really happy with it, New regular customer here!!
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Lume De Label is a modern online boutique in Australia offering stylish women’s clothing for every occasion. We combine comfortable fits with modern, feminine designs so you can feel confident and unique every day. Discover our collection and get inspired by the latest trends.
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