Since the acquisition of the previous provider in Las Vegas, the service quality has deteriorated significantly. Regular outages have become a norm. Despite being loyal customers for over a decade, we faced a hefty surcharge for a minor late payment over the holidays. This 36% fee is outrageous compared to typical late charges. Customer support has also suffered; the outsourced team struggles with English and lacks access to account information. Overall, the company is becoming one of the worst utilities in the area.
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