Review Time
Since the acquisition of the previous service provider in Las Vegas, the quality of service has deteriorated. Frequent monthly outages have become a norm. Late Fees: Despite being loyal customers for over a decade without any missed payments, we were charged a staggering 36% surcharge on our bill for being just five days late during the holiday season. It's hard to believe that such high fees are justified, especially when even credit card companies don't impose such rates for late payments. Tech Support: Previously handled well, the support now seems to be outsourced to locations where English is not well spoken. This leads to communication issues, as they struggle to understand concerns and cannot access account details in the new system. The company's online platform has been extremely disappointing and is starting to appear as one of the worst-managed utilities in the region.
Since the acquisition of the previous provider in Las Vegas, the service quality has deteriorated significantly. Regular outages have become a norm. Despite being loyal customers for over a decade, we faced a hefty surcharge for a minor late payment over the holidays. This 36% fee is outrageous compared to typical late charges. Customer support has also suffered; the outsourced team struggles with English and lacks access to account information. Overall, the company is becoming one of the worst utilities in the area.
The service, system, and website are all terrible. Phone services have consistently malfunctioned, and reaching out for assistance is a frustrating experience. Customer service representatives are impolite. I strongly recommend choosing a different provider.
This review concerns both the current and previous service providers. The internet has required repairs multiple times in the past year, with technicians indicating that the landlord's setup is the root of the outages. Despite their claims of communicating with the landlord, the issues persist, leaving me without internet for significant periods. I have requested repair records, but there has been no cooperation. A supervisor promised to send chat transcripts but failed to deliver. The company seems evasive and unhelpful.
After transitioning to the new service, we attempted to upgrade our phone systems, which has turned into a prolonged ordeal lasting 8 months. We have been without phone service for 2 months, relying on cell phones instead. The activation process has been chaotic, with no clear guidance from the company. They missed the scheduled activation again, leaving us without working phones in our office. It's been a frustrating experience, and I strongly advise against using this provider.
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