lumen.com

1.6
1.6 Based on 5 reviews

...

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Both Companies Are Difficult to Deal With!

This review concerns both the current and previous service providers. The internet has required repairs multiple times in the past year, with technicians indicating that the landlord's setup is the root of the outages. Despite their claims of communicating with the landlord, the issues persist, leaving me without internet for significant periods. I have requested repair records, but there has been no cooperation. A supervisor promised to send chat transcripts but failed to deliver. The company seems evasive and unhelpful.

1
Date of experience: Nov 07, 2024

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