Since the acquisition of the previous service provider in Las Vegas, the quality of service has deteriorated. Frequent monthly outages have become a norm. Late Fees: Despite being loyal customers for over a decade without any missed payments, we were charged a staggering 36% surcharge on our bill for being just five days late during the holiday season. It's hard to believe that such high fees are justified, especially when even credit card companies don't impose such rates for late payments. Tech Support: Previously handled well, the support now seems to be outsourced to locations where English is not well spoken. This leads to communication issues, as they struggle to understand concerns and cannot access account details in the new system. The company's online platform has been extremely disappointing and is starting to appear as one of the worst-managed utilities in the region.
Claim your business profile now and gain access to all features and respond to customer reviews.
