This feedback is focused on the customer support rather than the product itself. My device was stolen, and the AI instructed me to submit a support ticket. I did that on 1/5/2026, but as of 1/12/2026, I've only received an automatic reply and no further assistance. I’ve only had the device for under six months, and given the cost of the subscription, this has been a very frustrating experience.
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Lumen is a new product that measures your metabolism in real time. It provides personalized nutrition plans to master your weight loss and performance goals.
