Awful. Cannot track my order, have to speak through the chat bots. Anytime I have sent formal emails, no response. Ordered in August and now set to ship in February (they have pushed back the shipment every month). They claim even if it said in stock, that they cannot guarantee that. Had to change shipment addresses due to the wait being so long we have a different address... well now we get a random call from a shipment broker overseas saying something is being sent to us at the old address. The order, on a different date than Lumens said. Seems like they have no connection to anything that is then shipped to customers, as I asked and they said there was nothing they can do but send the company an email then maybe I pray to get an email response back. What a mess.Oh and on a $20,000 order, they only offered me $300 off for the trouble after months of begging......
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Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.
The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.
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