Review Time
I don't usually write negative reviews, but I feel obligated to save other customers time and frustration.
I purchased the Componibili round modular stacking unit order #3177780 on 11/28/2025. My account was charged in full and a shipping label was created 12/4/2025, but UPS never received the item and it was later deemed lost after numerous calls to customer service and not to mention I was disconnected several times. I was told I could either wait for it to be located or receive a replacement. Waiting indefinitely for a "lost" package made no sense, so I chose the replacement.
I received an email stating the replacement wouldn't ship until around 2/23/2026-nearly three months after my original purchase. At that point, I called to cancel the order and requested a full refund.
I received confirmation that the cancellation was successful, yet I still have not received my refund. My account was charged on 12/4/2025, and as of today, 1/30/2026-nearly two months later-there has been no resolution. This is despite multiple follow-ups and notifying the company I would initiate a chargeback with my bank if I don't receive a refund in a timely manner with my last phone call on 1/10/2026.
I ultimately had to file a claim with my bank. I also ordered the same product from another company and received it as promised over two weeks ago.
This experience reflects the extremely poor logistics, communication, and customer service. I would not recommend ordering from this company.
Awful. Cannot track my order, have to speak through the chat bots. Anytime I have sent formal emails, no response. Ordered in August and now set to ship in February (they have pushed back the shipment every month). They claim even if it said in stock, that they cannot guarantee that. Had to change shipment addresses due to the wait being so long we have a different address... well now we get a random call from a shipment broker overseas saying something is being sent to us at the old address. The order, on a different date than Lumens said. Seems like they have no connection to anything that is then shipped to customers, as I asked and they said there was nothing they can do but send the company an email then maybe I pray to get an email response back. What a mess.Oh and on a $20,000 order, they only offered me $300 off for the trouble after months of begging......
This company is based in Holland and everything is shipped from china. This was not clear on the website and I am now waiting for a light to turn up. I have tracking numbers that do t work and I gets messages that it’s on its way but no idea when. I have been waiting 3 weeks for a light that has not shown up with no help from there customer service. They just send automated messages. I have also been charged in £ when the price was quoted in euros so more exspensive.
The headlight finally arrived and it seems to work. That said, I am not happy for I was charged a warranty product fee of $4.99 that I did not authorized. I sent an email asking for the refund right away and I got a bot response totally ignoring my request. I called two of the toll free numbers that are not being answered. Too much aggravation. Just find a similar light from another company.
I spent all morning trying to use their chat, only to be timed out and bounced around from one agent to another, with no help with my questions. They do not respond to emails.I would not recommend do business with this company.
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Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.
The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.
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