Basically stole my money. I received a broken lamp (over $200). Custom service assured me that I would receive a refund and that I would receive an email within the week instructing me not to return the item but to destroy it. Multiple calls and texts and multiple refund promises and no email or refund was ever received. Now, after weeks of this, their customer service number is either not working or has screened my number. Update: I see the response below but have no way to respond to you directly including to discuss the fact that the below is inaccurate. You have my email please reach out directly.
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Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else.
The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat.
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