I don't usually write negative reviews, but I feel obligated to save other customers time and frustration.
I purchased the Componibili round modular stacking unit order #3177780 on 11/28/2025. My account was charged in full and a shipping label was created 12/4/2025, but UPS never received the item and it was later deemed lost after numerous calls to customer service and not to mention I was disconnected several times. I was told I could either wait for it to be located or receive a replacement. Waiting indefinitely for a "lost" package made no sense, so I chose the replacement.
I received an email stating the replacement wouldn't ship until around 2/23/2026-nearly three months after my original purchase. At that point, I called to cancel the order and requested a full refund.
I received confirmation that the cancellation was successful, yet I still have not received my refund. My account was charged on 12/4/2025, and as of today, 1/30/2026-nearly two months later-there has been no resolution. This is despite multiple follow-ups and notifying the company I would initiate a chargeback with my bank if I don't receive a refund in a timely manner with my last phone call on 1/10/2026.
I ultimately had to file a claim with my bank. I also ordered the same product from another company and received it as promised over two weeks ago.
This experience reflects the extremely poor logistics, communication, and customer service. I would not recommend ordering from this company.
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