lumin-lights.com

1.3
1.3 Based on 25 reviews

...

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Cara Scott
Avoid this website

Avoid this website; it presents itself as a European company while being based in China. The item I received was vastly different from what was shown online. The discrepancy was significant; it was clearly the wrong item. When I contacted customer support, they insisted the item was correct, but after some back-and-forth, they acknowledged the mistake. However, they then tried to charge me for return shipping. According to consumer law, sellers must cover return costs for misrepresented goods and issue a full refund. This company attempted to evade responsibility and misled me about what I received. Such behavior is unacceptable and illegal. The service was extremely poor, the advertising misleading, and their conduct raises serious concerns. I strongly advise against using this site.

1
Date of experience: Jan 18, 2026

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