If there was an option to give zero stars I would. Went as family of 5 adults and one child, paid extra for the VIP tickets to South of England Rudolph drone show 4 adults over age of 65, one disabled and autistic child aged 4. The worst thing I’ve ever been too. It was shocking in all areas. The food vouchers were only excepted at two of the maybe 15 street food stalls - so ended up paying for food which was stone cold as soon as it was served. The tokens were a joke for the price we paid. Over half of the things advertised when purchasing the tickets were not there, neurodiverse area was a small tent next to medical area with a tiny baby sized ball pit and a sensory light - probably only big enough for two children at a time. You could forgive some of the bad bits if the main event being the drone show had been good quality - but it wasn’t. The sound & story kept cutting out and lots of the drones weren’t working. You couldn’t make the pictures or characters out and it was so short. Then after the pretty scary story about the snow monster came to an end you’d expect a happy ending - it is Christmas after all but instead it just stopped, no sign of Santa or Rudolph to end the what can’t really be classed as a show. Yes they apologised for technical difficulties but the whole thing lasted 11/12 minutes and was advertised as 25 minutes. Mass exit at end, queing for over an hour to get in and then another hour to get out (lots of cars stuck in mud) for something that was nothing like what was advertised. So disappointed - my child was scared by the story and isn’t scared easily - have watched the trailer for the show and it was nothing like it. Fair rides on advert weren’t what was there. The whole event was over priced and a complete scam. People paid good money for basic and VIP tickets in the hope they could start of the festive season in a lovely way. One tree, couple of photo points and an inflatable reindeer… no Santa’s grotto and definitely wasn’t the immersive sound and light show it sold itself as. We could have driven around local roads to see spectacular lights at little cost! We drove from other end of West Sussex so about hour and a half. I’m sure many families there travelled further - something needs to be done to stop this company selling further tickets and putting on more shows. No wonder they offer a tickets are non refundable policy. So many unhappy children and families tonight all conned by this shocking event. So gutted we chose to spend our family Christmas trip out on this farce. ‘Sparkle with festive wonder’ it certainly didn’t.
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