I don’t typically write reviews, but this situation has been quite distressing. My mother passed away unexpectedly, and during that time, we called to see if our order could be redirected since we weren't home. We were assured this would be fine, but the parcel ended up being destroyed, and the company denied any refund or replacement. I understand policies, but a bit of compassion would have been appreciated—we weren’t informed of the risk of the pet food being destroyed, or we would have made different arrangements. To be ignored after explaining our circumstances and to receive no empathy was truly disappointing. I wouldn't expect such treatment from a company that claims to care.
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We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.
