I cannot recommend this service. I spent an entire day trying to reach customer support via email and phone to find out the status of my order. Living in a rural area, it was crucial for me to know if my delivery would arrive on time or if I needed to head into town for cat food. After sending four emails, I only received automated responses directing me to call customer service, which is supposedly ‘always available to assist.’ When I called three times, I was met with a messaging service that suggested I email instead?! I emailed again to cancel my order, and within 15 minutes, I received a call stating they had been too busy to respond and that the order would be delayed due to weather conditions. I expressed my desire to cancel the order and, feeling dissatisfied with customer service, I also terminated my subscription and requested a refund. They promised that my card would be credited that day. However, the refund has not yet appeared, and after emailing three times today for confirmation, I received no response—not even an automated one. I called customer service twice today and left a message, but once again, it was just a messaging service. While I can't comment on the pet food, my experience with customer service has been disappointing... still waiting for my refund. I emailed them again this morning requesting my refund (14th)... fingers crossed! Order 292670. Update: I received confirmation today that the money has been refunded, and I truly appreciate the response from the service.
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We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.
