The product arrived with a faulty remote. I emailed them, and they requested video proof, which I provided. I asked for a refund since the product felt flimsy and the mask was uncomfortable. They offered a 10% partial refund and a replacement remote, which I declined. Then, they offered a 30% partial refund, which I also refused because I want a full refund. They told me I would need to send the item back to Texas at my own expense, and their warehouse would decide if I could receive a refund after inspection. This is despite my providing video evidence and requesting a refund.
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