I mistakenly placed two orders and immediately sought to cancel the duplicate item on November 6, well within the 24-hour cancellation window. Despite my timely request, the item was processed and shipped before my cancellation was acknowledged. I repeatedly inquired about the status, but instead of a solution, I received delayed responses stating the issue was still 'under review.' Eventually, I was told that cancellation was not possible as the order had been processed, which contradicts the stated policy since I contacted you within the required timeframe. I emphasized that the issue stemmed from internal delays, not from my side, and requested a full refund without the need for an international return or at least a prepaid return label. Since then, my messages have gone unanswered, and I have received no updates, refund, or return guidance. I need this resolved immediately. Additionally, the products are poorly made, and there's no known address in Canada for filing a complaint with the appropriate authorities. They claim to operate from Montreal but provide no address or postal code. It feels like an online scam involving low-quality replicas, and they do not adhere to their own customer service policies.
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