I hate complaining about Lush as of their pro Palestinian products which is for a good cause.
However, they have a poor customer service. Members of staff in the Canterbury branch have mocked my hairloss I have patchy hair loss ( due to stage one Cancer ) and in the past lied about the shop being okay with me washing my hair in the sink to try a shampoo.
Even when their staff mock people with long term health conditions customer service always takes their staffs point of view over the customers, the very people making them a business to begin with.
I am not buying anymore of their over priced products apart from maybe their shampoo bars. I have since gone to Holland and Barrett for my organic products, and they tend to use lesser harsh sulfates too.
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Lush - Fresh Handmade Cosmetics
