lush.co.uk

3.9
3.9 Based on 161 reviews

Lush - Fresh Handmade Cosmetics...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.9

/
5

161 Reviews

5 Star
70%
4 Star
1%
3 Star
1%
2 Star
5%
1 Star
22%

All Reviews

Filter Reviews

Review Time

Ruby Burdich
Absolutely amazing!!Lush products if you didn’t know are both vegan and cruelty free which meets bot

Absolutely amazing!!Lush products if you didn’t know are both vegan and cruelty free which meets both of my requirements.Animal testing is a horrible and unnecessary procedure which is why I love brands like Lush.Lush products also smell amazing especially the body washes which I have been purchasing for years.Lush is my go-to.

5
Date of experience: Feb 18, 2026
firdaus mehmood
Fantastic service I was served by Lou she was absolutely so sweet she told me every detail of the ba

Fantastic service I was served by Lou she was absolutely so sweet she told me every detail of the bath bomb and smiling every minute and was so lovely best experience ever in lush

5
Date of experience: Feb 13, 2026
Mindi
Customer service leaves much to be desired

The service is only satisfactory when everything runs perfectly, but if you encounter issues with customer support, you're left in a difficult position. My order seems to have been damaged during shipping, resulting in non-delivery. I've been attempting to resolve this for weeks without any success. The treatment of customers is truly disappointing.

1
Date of experience: Jan 12, 2026
Bapt0398
A troubling experience with the company

My time with the company was deeply unsettling. I faced threats of violence on two occasions and experienced dishonesty and bullying from the HR team and management. Despite becoming a whistleblower, it led to no positive change. It's a dreadful environment dominated by bullies!

1
Date of experience: Dec 12, 2025
TheCookie97446
My Experience with These Products Has Been Wonderful

I’ve been using these products for some time now, and I truly appreciate them. The textures are refreshing, the fragrances are invigorating, and the formulas genuinely work. My skin responds positively, remains smooth, and appears more revitalized overall. It's evident that the ingredients are carefully selected, and the products feel great for everyday use as well as for a personal self-care treat. The brand consistently demonstrates that quality and enjoyment can coexist.

5
Date of experience: Dec 11, 2025
Gerard S.
Quality could use some improvement

The quality of products leaves much to be desired. Unfortunately, I haven't had much luck shopping, whether in-store or online. When shopping online, I can't experience the scents, and in-store, the overwhelming fragrances can be quite intense. I did find some decent items for my daughters while looking for Christmas gifts, but this place isn't my top choice.

2
Date of experience: Dec 03, 2025
Wonderful experience with a kind representative

I visited the store today and spoke with a young lady who was incredibly helpful. I shared my concerns regarding my hair and mentioned a shampoo a friend had recommended for hair growth. To my surprise, she generously offered me the shampoo as a kind gesture. She genuinely cared about my situation and wanted to support my journey toward hair regrowth. Such a thoughtful and kind person. Thank you!

5
Date of experience: Dec 03, 2025
Phineas Cook
Quality could be improved

The quality of products is certainly lacking. Unfortunately, I've had a tough time shopping, both in-store and online. When I shop online, I can't experience the scents, and in-store, the fragrances can be overwhelming. While searching for Christmas gifts, I did manage to find some nice items for my daughters, but this place isn't my first choice.

2
Date of experience: Dec 03, 2025
phrax22
Excellent service and product variety

I've been purchasing gifts from this store for 10-15 years and have always been impressed with the in-store service, product range, and quality. I frequently visit locations and have never been disappointed. I highly recommend this place for gift shopping.

5
Date of experience: Nov 28, 2025
Abe Parker
Website needs improvement for accessibility

The website is not very user-friendly for those with ADHD. It would be great if the company could simplify the layout and improve loading times. It's so slow and hard to navigate that I ended up leaving the site and purchasing from another platform.

1
Date of experience: Nov 28, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More