Awful customer care, emailed before Christmas as I ordered some bath bombs as a gift, they arrived in a mess and totally unable to gift. One of them was Minecraft enderman and when I asked my son what it was he said he didn't know and guessed a lump of coal as it was all smudged and messy. Have tried contacting customer service again but not even getting an acknowledgement now, my payment via clearpay is due in 4 days and I just want my money back I have already paid. Instead I am heavily pregnant, quite poorly and having to chase this refund around. Absolute shambles!
Claim your business profile now and gain access to all features and respond to customer reviews.
Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom.
