Review Time
My wife was using the Honey, Beeswax and Almond Oil facial cleanser and cut her face while using the product due to a sharp object being mixed into the contents of the jar - determined to be a fingernail that was in the scrub. Fingernail did not match her or my hand
My wife was using the Honey, Beeswax and Almond Oil facial cleanser and cut her face while using the product due to a sharp object being mixed into the contents of the jar - determined to be a fingernail that was in the scrub. Fingernail did not match her or my hand
Awful products and company . I’ve been shopping with lush for a lot of years BUT since a horrible reaction to a few of their products have stopped . You seem to have lost the quality over PROFIT ? You also now employ people who have no manners or social skills or an attitude to them ? Now I work in the medical world and to promote yourself as one thing then do the opposite is not something you get away with. Leave politics at the door Lush ..
Excellent experience in Lush Cambridge. The team were really accommodating when my Daughters' gift card didn't work. JT in particular ensured that head office were called and sorted it all out. Before we were about to pay he also said to her to choose a bath bomb of her liking. Would highly recommend! Great staff and took their time to resolve the issue.
I ordered a Supermilk body spray around Christmas time as a gift for someone. First of all, it smells nothing like the supermilk hair primer and has a weird aftersmell. I attempted to return it knowing I would have to cover the shipping cost, however, USPS does not ship perfume internationally (I live in AZ and Lush is based in Canada). I contacted customer service and was told to try Fedex or UPS, which both quoted $300 or more to ship. Keep in mind the original product was $45. Again, I went to customer service and they suggested driving over 100 miles away from where I live to the nearest lush store to return the product. The gas mileage would cost more than the actual product. I understand people try to get refunds without mailing back the actual product when it comes to perfumes, but I was fully willing to return the body spray as it smells so unlike supermilk I would not give it to anyone or use it myself. Customer service is so unhelpful and I’m out $45 for something I will not use. If I had known of the trouble it would cause and how challenging returns are I would not of bought from their website. I am very unhappy. Just so everyone knows, returns from the US are not made to be easy and be sure you want a product before you buy it.
I absolutely Love Lush... I went to the Leicester shop and Maka was absolutely lovely she helped me with my inquiry and also gave me a free sample of the product to try, she gave me a generous amount. I will definitely be buying it once my sample finishes. It was the Dirty styling cream and works perfectly for me. Thank you so much Maka. And also thanks Lush for supporting oppressed people and standing up for Gaza.
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Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom.
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