lushusa.com

2.1
2.1 Based on 64 reviews

Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom....

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Guys this isn't okay 

Guys this isn't okay Order 1. problems again after FINALLY receiving it : shoot for stars not sealed and leaked over Santa express. Santa express disintegration.Order 2. Problems after FINALLY receiving it. Dancing skeleton is crumbling and bad quality. Disintegration. Bubble bear bubble bar MISSING.Order 3. Missing Merry Figmas AND an out of date one.Contacted you since 7th so nearly 3 weeks ago multiple times.I get you're backed up but that doesn't mean paying customers should suffer for it, hire more people. Ask for volunteers paid In products. Lots of options.Why make customers wait ridiculously long for orders that arrive broken and with missing items! Its unacceptable.I have videos and photos of all. I've waited long enough now. You're about to lose a customer aged 28 who has been loyal to lush since aged 15. It's been the worse ever experience and I'm heartbroken at this awful time.Thanks lush

1
Date of experience: Jan 07, 2025

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Business Details

  • Lush is a cosmetics retailer headquartered in Poole, Dorset, United Kingdom.

  • language https://lushusa.com

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