I received cancellation confirmation within a couple of days of cancelling but no details of the amount to be refunded or the cancellation charges. I have e-mailed several times to request the refund and details but have not yet received a reply or a refund after 5 days. To be fair, the confirmation was sent to me over Easter weekend from an iPad so the, I assume, smallish admin. operation of this company (payment went to Pineapple Projects Management, based at a private address) might take a bit longer to catch up with the Easter rush. Watch this space to see if I get a reply and my refund.
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