Review Time
This company it’s a bad joke, they should pik me up from aeroport at 23.30, and they didn’t answer on the phone no provided till 1.15 in the morning, after more than 20 other calls coz they shut the phone. Finally they send someone to pik me up at 2.30 in the morning, they refuse a refound, I received just a “ sorry” without any other explanations .Avoid
This company it’s a bad joke, they should pik me up from aeroport at 23.30, and they didn’t answer on the phone no provided till 1.15 in the morning, after more than 20 other calls coz they shut the phone. Finally they send someone to pik me up at 2.30 in the morning, they refuse a refound, I received just a “ sorry” without any other explanations .Avoid
Do not use this absolute joke of a company. They returned my mum's car with the convertible roof repeatedly slashed open by what can only be a knife. We've been chasing them up to pay for the damage for at least a couple of months, and they're aren't responding to us or acknowledging our attempts to contact them. No reply to any emails, and whenever we phone up they act like they can't speak English well enough to understand us - which is obviously a scummy scam tactic to avoid communication. We'll be going through a solicitor for compensation soon. Avoid at all costs.
This company cannot continue to trade, they dont meet or greet you, they leave you waiting so long you can almost miss your flight. 45mins to collect the car , returned damaged , an hour to return it in the rain, on the mid stay car park , where you get fined if you wait more than 15mins. Avoid at all costs!
absolutely horrendous never use this company complete joke arrived 15 mins early and stood around waiting for someone to show up phoned them twice kept saying he will be there soon didn’t turn up had to go elsewhere and luckily got parking and made our flights
Never using this company anymore. We called them 30mins before arriving to the airport as they say in the info after booking. When we arrived to leave the car, we had to wait about 30 mins for the driver to come to pick it up. Arrived back we called them straight after passport check, they said the car will be there after 30 mins, it wasn’t there after that time, then we called again they said the car will come within 5 mins. After 10 minutes driver called he was just picking up our car. We tried to call multiple to the company to find out how to complain about this situation, but they wouldn’t answer. Apparently they have only one driver and it is very busy. Avoid this company, even though it is cheap, better pay little bit more and know that you leave your car in good hands.
I left my car with Luton Meet and Greet Airport Parking for just three nights, and it was returned to me with the entire camera system damaged — including the camera module, cameras, and parking sensors. None of it was working when I got the car back.I called them immediately, and they told me to email in. After taking the car to a mechanic, I was informed that the damage most likely occurred due to the car being jump-started — something that can easily damage the camera module if not done properly. This means the battery must have gone flat while in their care, and they jump-started it without my permission, without informing me, and clearly without the necessary precautions.To make matters worse, it took 45 minutes to return my car, when their service states 15 minutes. That delay, in hindsight, is highly suspicious and raises serious concerns.When I contacted them to resolve the issue, they refused to accept any responsibility, would not provide CCTV footage, refused to investigate properly, and simply denied everything. I am now pursuing the matter through small claims court because they’ve left me with a £700 repair bill and no accountability.Appalling service, zero professionalism, and a total lack of care or honesty. I wouldn’t trust them with a bicycle, let alone a car. Do not use this company!
Cannot stress enough that you should avoid this company at all costs. If it is being run by the airport then it needs to be shut down. Ramesh wad the individual we had the misfortune of dealing with today. He was arrogant, extremely rude, and even snatched my elderly mums car key from her hand when she asked where her car was parked. When we arrived Ramesh was sat in another customers car (i have photographs should you wish to investigate) with the engine running. He didn't get out of the vehicle for the majority of our conversation but when he did, Ramesh left the car running for the entirety of serving us and clearly had no plans to do so when we left, so if your registration is AV67 0ZC then you'll probably find yourself short of petrol upon collection.My mum asked where is the car parked? He responded patronisingly, "In the carpark". We looked at each other bemused before he said "if you look in the paper you'll find out" I said that is really not helpful and he picked the blue slip back up and said "you don't want it then?" Implying he would not be returning my mums car! For literally no reason other than my mum asked where it was parked ?! This ought to be investigated - Ramesh is not someone who should be dealing with the public or indeed have access to people's vehicles. When we found the car, the van next to it had been parked so far over the line that we couldn't get in without the doors touching and even then it was a squeeze - don't leave your car with these people.If Luton wants to contact me about this for the photos or further information I would be happy to oblige. What a piece of work.
Avoid! Very bad experience here. I discovered damages to my brand new car when I booked Luton Airport Vauxhall Way Meet and Greet parking for 3 days and added gold car wash for a fee. Lots of scratches on the rear bumper and damaged rubber fittings on the front wind screen. I sent them proof of damages but they don’t want to be liable for it. I will never, ever trust them again with my car!!
STAY WELL AWAY , HORRENDOUS SERVICE Left my Mercedes benz with them for a week came back to find they had broken parking brake, I went straight to the man at the desk who told me to call customer services, this was nearly 2 weeks ago they don't respond they are not interested in helping in anyway nobody answer, and they dint reply emails with anything but we will get back to you ..they don't, I has come back from holiday very Relaxed to be faced with stress and very upset. Never even apologised . They are a awful company and I'm going to inform the airport of there negligence. I'd stear clear .
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