I bought some bone conduction headphones and I couldnt beleive how bad the quality was. They rattle and vibrate over 50-60% volume making them massively uncomfortable to wear. For anyone running/cycling this is a must to go over 60% volume. I contacted customer support who asked me to send them a video, so i did, it clearly shows how bad they are rattling against my desktop as the volume increases. Firstly they told me thats normal, its not, I've tried Shokz in the shops and they don't. Then they offered me a 10% refund to keep them, or I could return and sacrifice a 15% handling fee, and have to sort postage to Hong Kong myself which could cost up to 40 quid and it could take up to a month for them to recieve. They only took a few days to arrive so clearly havent come from Hong Kong.Its an absolute joke, they send you a terrible product and you have to pay to get a reduced refund?!Terrible company, borderline (if not actual) scam. Packaging is poor too which makes me beleive theyve probably just sent me a previously returned product. Do not purchase, get a well known brand.
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