I ordered a set of Luvant-UK P959 noise cancelling wireless headphones after seeing a review on a comparison website saying what great value for money they were and actually compared the specs against Bose,Sennheiser,Sony and Apple products so I thought that they would be a decent shout. I got the impression from the website that they were a UK based company (Luvant-UK, why wouldn't they be?) so thought that I would be pretty safe to assume that the goods would be half decent, they were on special offer at £109 reduced from £199 how wrong could I be?The headphones turned up a week later from a UK warehouse via Yodel so I charged them up to test them... Oh dear, the sound quality of spoken word and music was terrible, very muffled and bassy, not quite as the crystal clarity as described in the sales pitch and high spec on the Luvant-UK site but worse was there is absolutely no noise cancelling function at all, with the power on or off there is no discernable difference! I contacted Luvant via their customer support email asking for a full refund and a returns address as the headphones were at best of the cheap and nasty type and explained that there was zero noise cancelling function whatsoever. I had a prompt reply saying that they were sorry that I was dissatisfied and offered me two solutions:- they would refund 10% of my £109 if I chose keep the £20 garbage they had sent out OR I could return them to HONG KONG via Royal Mail for £35 (Luvants costing) within 14 days of delivery! They would also charge me a 20% restocking fee PLUS 15% handling fee and the phones were to be returned in their original packaging which should be undamaged (in their opinion) if the packaging was damaged in transit then that would be my bad and they would charge another £25!They rack up these charges to deter the customer from returning the "goods" as you would effectively be paying them back out of your refund for absolutely nothing. Luvant -UK will not accept the bogus item back at their UK warehouse either, so I'm stuck with some extremely overpriced inferior phones or send them back and end up paying Luvant-UK for the privilege of doing business with them! It has SCAM written all over it, shipping from a UK base, poor quality items with a rubbish returns policy. Avoid Luvant-UK, they also sell out of a platform called TechRova, they sell the same Luvant-UK products at the same price.PS. It was my bank that highlighted the poor Trust Pilot reviews, if only I had seen them first😕
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