It’s been two weeks since I returned my order, but I still haven’t received a refund. In addition, due to an error on their part, I was charged twice, which put my account in the red for a few days. Although the issue has since been corrected, the difference between euros and dollars still caused me to lose money. As of now, I still haven’t received any update on my refund, and I’m starting to feel like it may never come. I keep being told that the refund is being processed, but it never actually happens, and I’m really starting to lose patience. It’s been two weeks now, and I still can’t get back nearly 100 euros.
It’s not the first time I’ve ordered from them — usually, everything goes smoothly, but this experience has really disappointed me in the brand.
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