I ordered a wooden 'piano inspired coat rack', claimed to be made of walnut wood. What I received was a pine wood item painted brown, not the natural hardwood shown on the website. The company agreed to a refund if I returned it to China, which would cost more than the item itself. After several emails, they proposed a 35% refund without needing to return the item as a "goodwill gesture". I filed a payment dispute through a payment platform, reporting the company for false advertising and misleading reviews on their site. I ultimately received a full refund through the investigation.
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