Name: luvonic.com
Telephone: 000000000
Rating: 3.8

Sanford Anderson Guest

Disappointing experience with misleading product description

I bought a wooden 'piano inspired coat rack', which was advertised as being made from walnut wood. However, the item I received was actually made of pine wood that was simply painted brown, not at all resembling the natural hardwood shown on their website. The company agreed to issue a refund if I returned the item to China, which would cost more than what I originally paid. After exchanging several emails, they offered a 35% refund without needing to return the item as a "goodwill gesture". I decided to file a payment dispute through a payment platform, reporting the company for false advertising and misleading reviews on their site. Ultimately, I received a full refund after the platform's investigation.

Date of experience: Jan 14, 2026

Sophie Patterson Guest

1 month ago

Item not genuine

I ordered a wooden 'piano inspired coat rack', claimed to be made of walnut wood. What I received was a pine wood item painted brown, not the natural hardwood shown on the website. The company agreed to a refund if I returned it to China, which would cost more than the item itself. After several emails, they proposed a 35% refund without needing to return the item as a "goodwill gesture". I filed a payment dispute through a payment platform, reporting the company for false advertising and misleading reviews on their site. I ultimately received a full refund through the investigation.

Date of experience: Jan 06, 2026

Lottie H. Guest

2 months ago

Did not receive item or refund

I did not receive my product, and despite an email stating the order was canceled and a refund was due, I have not seen any refund in my account. I do not trust this support.

Date of experience: Jan 02, 2026

Azentag5799 Guest

2 months ago

Misleading product description

I ordered a stained glass poodle dog light, but what arrived was a cheap plastic item that was nothing like what was advertised. I do not recommend ordering from this company.

Date of experience: Dec 30, 2025

Bruce T. Guest

2 months ago

Deceptive advertising

Deceptive advertising! I paid $79 for what was described as a stained glass lamp, but what I received was entirely plastic, half the size and weight! Customer service offered to let me keep the product and refund 15% of my purchase price, or I could return it at my expense for a full refund!

Date of experience: Dec 29, 2025

Bianca K. Guest

2 months ago

Avoid this seller - complete scam

I strongly advise against purchasing anything from this website. I bought a "stained" glass table lamp designed as a dachshund for my wife for $79. What I got was something that even discount stores wouldn't carry. The item was worthless and made of cheap plastic. This company deceives its customers, and my experience with them has been the worst of my life. Please steer clear of these thieves to avoid unnecessary stress, as they are unlikely to refund your money.