I bought a wooden 'piano inspired coat rack', which was advertised as being made from walnut wood. However, the item I received was actually made of pine wood that was simply painted brown, not at all resembling the natural hardwood shown on their website. The company agreed to issue a refund if I returned the item to China, which would cost more than what I originally paid. After exchanging several emails, they offered a 35% refund without needing to return the item as a "goodwill gesture". I decided to file a payment dispute through a payment platform, reporting the company for false advertising and misleading reviews on their site. Ultimately, I received a full refund after the platform's investigation.
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