luxalgo.com

4.7
4.7 Based on 160 reviews

...

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Karl A.
A Cautionary Tale for Future Customers: Avoid This Company

I feel compelled to alert potential customers: Do not trust this company with your credit card information. They charged me an exorbitant $719.88 USD for a second year of subscription without any prior notice. I reached out to their support right away to explain that I hadn't utilized the service and had no plans to renew. For a charge this significant ($700+), any respectable business would issue a refund upon immediate cancellation. However, they refused, citing their "Terms of Service" to retain my funds. I even filed a dispute through a payment platform, but they contested it solely based on the technical billing agreement. In the end, it seems they prioritize trapping a customer for $720 over their own reputation. Taking such a large sum for a service that isn't being used is downright unethical. STAY AWAY.

1
Date of experience: Dec 09, 2025

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